Typical Services Offered for Financial Services Firms
Fault finding and solving problems in applications such as Office (Word, Outlook, Excel and PowerPoint)
Purchase, Install and upgrades of Hardware and software
Cleanups of hardware and software of work stations and servers
Server support – Backup and restores – Setup and delete user accounts. – Manage Exchange
Manage and support terminal server, Small business server and SQL Server
Installation and remove discontinued printers
Training
Look after phone system, music on hold and pimphony (Software to update phone directory with exchange server)
Fault finding freezing and blue screening
Remove unwanted spyware, malware, Trojan and viruses
Manage access and change passwords to WIFI
Fix problems with Internet Explorer/Google Chrome and Firefox
Prevent SPAM issues
Setup new email accounts
Update and keep a record of IT manual and hardware spreadsheets
Maintain CCTV camera, software and recordings
Cleanup printers and Order printer cartridges for them.
Answer all IT questions they may have.
End of financial year upgrades and roll overs